Have a Compliment or Complaint?
Frank Risk Management is committed to providing you with excellent service and support, and to providing Financial Advice for Insurance Products to our Clients in accordance with the Standards for the Code of Professional Conduct for Financial Advice Services for Ethical Behaviour, Conduct and Client Care. Our Financial Advice provides good outcomes for our Clients. Your feedback is important to us, so whether you'd like to give a compliment or make a complaint, we'd love to hear from you.
For a compliment
It's always nice to hear a compliment firsthand, so we've done a particularly great job either tell your broker directly or send us an email.
For a complaint
You can make a complaint with our Team by either calling us, using our online form below, or writing to us. Our Complaints Manager will review your feedback then work with you to find a solution.
PHONE
To speak to our Complaints Manager, phone us on:
07 903 5000
post
To send your complaint by letter, post it to:
The Complaints Manager
PO Box 19497
Hamilton 3244
ONLINE Complaint FORM
After you lodge a complaint
Once you've lodged a complaint, we will:
acknowledge your complaint and you will receive our Internal Complaints process within 2 working days.
contact you for more information.
approach all complaints with an open mind, listen, and treat each complainant as an individual and with courtesy and respect.
try to resolve your complaint quickly.
send you a written decision, remedies and resolution as soon as practicable.
What should I do if I am not satisfied after making a complaint?
If you feel your complaint is not resolved to your satisfaction using the Internal Complaints process, or you are unsatisfied with the response or resolution, you can contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. This service will cost you nothing and is an independent service that will help investigate or resolve the complaint. You can click here to find out how to make a complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service.
You can contact (FSCL) at:
Postal Address: P.O. Box 5967, Wellington 6145
Email: [email protected]
Telephone: 0800 347 257
Website: http://www.fscl.org.nz/
